A $15 discrepancy due to a missing commission is discovered on the Agent Sales Summary. If the discrepancy is within 12 weeks, how is the problem best resolved?

A $15 discrepancy due to a missing commission is discovered on the Agent Sales Summary. If the discrepancy is within 12 weeks, how is the problem best resolved?

• A. Debit Memo
• B. Credit Memo
• C. Manual adjustment
• D. Agent Automated Deduction if less than 12 weeks old

Answer: (D)

When a missing commission discrepancy is discovered within 12 weeks, the appropriate resolution is to use the Agent Automated Deduction. This process automatically recovers the missing amount by deducting it from the agent’s upcoming commissions, which streamlines the correction and keeps settlements accurate without manual entries. Debit or credit memos and manual adjustments are generally used for discrepancies outside this 12-week window or when automation isn’t applicable, so they’re less efficient for a recent issue.

When a missing commission discrepancy is discovered within 12 weeks, the appropriate resolution is to use the Agent Automated Deduction. This process automatically recovers the missing amount by deducting it from the agent’s upcoming commissions, which streamlines the correction and keeps settlements accurate without manual entries. Debit or credit memos and manual adjustments are generally used for discrepancies outside this 12-week window or when automation isn’t applicable, so they’re less efficient for a recent issue.