What should be your initial action concerning a debit memo that you are disputing with the carrier in Memo Manager?

What should be your initial action concerning a debit memo that you are disputing with the carrier in Memo Manager?

• A. Ignore the memo
• B. Contact the carrier by phone
• C. Dispute the debit memo in ARC Memo Manager
• D. Process a correction instead

Answer: (C)

When disputing a debit memo, start by submitting the dispute in ARC Memo Manager. This provides a formal, trackable record of the challenge, capturing the memo number, amount, dates, and your reason, and it triggers the documented workflow to involve the carrier and route the dispute to the right team. Using Memo Manager first ensures there’s an official audit trail and that deadlines and communications are properly managed. Other actions don’t fit the process: ignoring the memo can lead to penalties or collections, contacting the carrier by phone bypasses the formal dispute record, and attempting a correction is not the appropriate first step for contesting a debit memo.

When disputing a debit memo, start by submitting the dispute in ARC Memo Manager. This provides a formal, trackable record of the challenge, capturing the memo number, amount, dates, and your reason, and it triggers the documented workflow to involve the carrier and route the dispute to the right team. Using Memo Manager first ensures there’s an official audit trail and that deadlines and communications are properly managed.

Other actions don’t fit the process: ignoring the memo can lead to penalties or collections, contacting the carrier by phone bypasses the formal dispute record, and attempting a correction is not the appropriate first step for contesting a debit memo.